Returns & Refunds policy

Return & Cancellation Policy

At Vintage Jar, we carefully pack and dispatch every order to ensure that it reaches you safely. Please read our cancellation and return policy below.

1. Order Cancellation

• Orders can be cancelled within 6 hours of placing the order, provided the shipment has not yet been dispatched.

• To cancel your order, please submit the Order Cancellation Form within the applicable time period.

• Once the order has been shipped, cancellation requests will no longer be accepted.

2. Damaged Product After Delivery

If your product is received in a damaged condition, such as leakage, torn packaging, or other physical damage, please follow these steps:

• Submit a Return Request Form on the same day as delivery.

• Attach clear photographs of the damaged product and packaging along with your request.

• Our team will review the submitted details and photographs.

• If the concern is found to be genuine and the damage is verified, a refund will be initiated.

3. Refund Processing

• Approved refunds will be processed through the original mode of payment used for the order.

• Please allow a maximum of 7 days for the refund to be credited to your account, depending on your payment provider or bank.

• Refunds will only be processed after the submitted return request has been reviewed and approved by Vintage Jar.

Vintage Jar reserves the right to reject claims that are submitted after the specified time period or do not provide sufficient evidence of damage.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: support@vintagejar.in